TATAMAX Terms of Use

The TATAMAX Subscriber Agreement


TATAMAX Telecommunications Inc provides wholesale VoIP services to customers in accordance with the terms and conditions set forth in this agreement.
By registering for, activating, making use of, or by paying for TATAMAX's site or services you acknowledge having read and agreed to these terms, and you represent that there is no legal impediment to your entering or being bound by this agreement.

Billing, Pricing and Charges


Charges are calculated on a per call at the current rate rounded up to three decimal places.
Usage of TATAMAX's services will be charged according to the current price list as made available on the TATAMAX site. Changes to our pricing shall become effective immediately upon posting to the site.
Payment for TATAMAX's services is billed on a pre-pay basis, unless otherwise agreed by both parties. You agree that our services will not be provisioned until sufficient pre-payment has been made, and that service may be terminated immediately if sufficient pre-payment has not been made. It is your ongoing responsibility to ensure that your account maintains the necessary balance to provision the service.
You agree that TATAMAX may expire any credit that remains unused within 365 days of the credit being applied to your account. Such expiration renders the balance non-refundable, and is performed entirely at TATAMAX's discretion.
Transaction charges incurred by TATAMAX will be passed on to the customer at the rates and percentages indicated when the customer adds credit to their account. The customer fully accepts these charges when they elect to "Create Order" on our website.
TATAMAX reserve the right to change the rate of charges at anytime, notice is deemed to have been given when the new charges appear on the website.

Measuring Usage


You agree that TATAMAX's records are conclusive evidence of your use of the site and service. Furthermore, you acknowledge that these records will be used to calculate charges incurred.
You accept that any use of the service originating from the IP addresses you nominate shall be deemed to be authorised, and that you will pay any charges arising from such use.
Any request for a billing adjustment must be made in good faith within thirty (30) days of invoice receipt through a Written Dispute Notification.
For the purpose of this Agreement, a Written Dispute Notification means an email message that must include the following information:
  • Disputed destinations (route description)
  • Amount of total dispute
  • Dispute type (e.g. rate, minute, or code)
  • If rate dispute, the claimed rates for each disputed destination
  • If minute dispute, the claimed minutes and associated call detail records for each disputed destination
  • If code dispute, the claimed codes and associated rates for each disputed destination


Your Responsibilities


You agree to be held fully responsible for all use of and fees related to your account, and accept full liability and responsibility for the actions of anyone who uses the site or service via your account, whether authorised or unauthorised, except when unauthorised use is solely attributed to an act or omission on the part of TATAMAX.

Liability and Indemnification


You agree to indemnify TATAMAX and its agents, and hold them harmless from any claims or damages relating to this agreement. You agree not to hold TATAMAX or its agents liable for any loss of business, contracts, savings or profits, or any other damages or losses (direct or consequential) to the extent that TATAMAX's liability can be limited by law.

Term of and Changes to This Agreement


The terms of this agreement shall come into effect immediately upon appearing on the TATAMAX website, as indicated by the time-stamp at the foot of this document. TATAMAX may terminate this agreement at any time for any breach of these terms or any applicable policy as posted on the TATAMAX website. No reimbursement for any fees charged in connection with TATAMAX.